Technology & AI Trainer

Location: Canberra, Australian Capital Territory, Australia; office-based

Salary: A$110,000–A$150,000 per annum

What you will do

• Deliver instructor-led workshops, webinars, lunch-and-learn sessions, and video-conference training.
• Train staff to use internal AI tools, Microsoft Office, document management systems, and workflow tools.
• Provide ongoing user support, troubleshoot issues, triage requests, and escalate technical problems.
• Create training materials, quick-reference guides, documentation, and FAQs for different skill levels.
• Implement and train users on new systems and processes while supporting change management.
• Track participation, document feedback and solutions, and contribute to continuous improvement.

Requirements

• Experience delivering technology training to users with different proficiency levels.
• Strong knowledge of AI tools, learning management systems, document automation tools, and legal research platforms.
• Ability to train users in Microsoft Office, including advanced functions, formatting, cross-referencing, styles, and template creation.
• Experience with document management or workflow systems such as FileSite, Aderant, or similar platforms.
• Strong communication, interpersonal, problem-solving, and user-support skills.
• Experience in a legal or professional services environment and familiarity with Australian professional obligations are desirable.

Culture & Benefits

• Collaborative and supportive work environment.
• Professional development pathways.
• Full-time or part-time working arrangements.
• Opportunity to work with diverse teams and contribute to technology uplift.
• Wellbeing, social, and professional benefits.