Customer Support Specialist II (Logistics)

Location: On-site in Monterrey, NL 64640, Mexico

Company

hirify.global is an enterprise technology company providing intelligent logistics applications, managed services, and a large carrier network.

What you will do

• Manage a portfolio of customer accounts and approximately 160 monthly shipments, ensuring on-time pickup, transit, delivery, and empty confirmations.
• Contact carriers to obtain daily capacity and load-tender status, coordinate shipment coverage, and manage pickup or delivery appointment changes.
• Maintain accurate shipment statuses in the TMS and monitor track and trace, proof of delivery, unbilled shipments, detention, accessorials, and service issues.
• Communicate proactively with customers, shippers, receivers, carriers, and internal teams regarding shipment status and operational commitments.
• Prepare and share weekly and monthly KPIs, lead customer performance meetings, analyze operational data, and follow up on action items.
• Identify performance trends, propose improvement initiatives, support onboarding and account growth, and improve operational efficiency and customer satisfaction.

Requirements

• Experience using a transportation management system or a system for tracking or monitoring shipments.
• Completed bachelor's degree.
• Advanced English.

Nice to have

• One year of logistics experience.
• Experience with or knowledge of dashboard systems.
• Experience with Microsoft Office, including Excel, Word, and PowerPoint.

Culture & Benefits

• Full-time, on-site work arrangement in Monterrey, Mexico.
• Work within an enterprise logistics technology environment serving major corporate customers.
• Equal opportunity employment regardless of protected characteristics or criminal history, subject to legal requirements.