Customer Service Associate with German and English

Location: Brno, Czech Republic (KCZ51652) Vlnena

Company

hirify.global operates and modernizes mission-critical technology systems for leading businesses, using AI-powered insight to support smarter decisions and innovation.

What you will do

• Provide customer service and technical support through chat, email, and Microsoft Teams.
• Troubleshoot customer issues and deliver interactive, concierge-level assistance.
• Work with back-office teams to manage escalations.
• Support customers while learning different platforms, Microsoft 365, and Excel.
• Build expertise through mentoring and professional certifications, including Google Cloud, Azure, and Microsoft certifications.

Requirements

• German and English at B2 level
• Knowledge of Windows 10/11 operating systems.
• Help desk and customer support knowledge.
• Troubleshooting and problem-solving skills.
• Active listening, flexibility, and the ability to adapt to customer needs.
• Customer-focused approach and a growth mindset.

Nice to have

• Experience with Windows 10/11.
• Experience in help desk, troubleshooting, or customer support.
• Experience adapting communication and support approaches to customer needs.

Culture & Benefits

• Inclusive environment focused on belonging, empathy, and shared success.
• Hybrid-friendly culture supporting employee well-being.
• Financial, mental, physical, and social well-being programs.
• Personalized development goals, continuous feedback, coaching, and hands-on learning.
• Career growth opportunities toward escalation, senior, or technical roles.