GCM Client Administrator I (Capital Markets)

Location: Wilmington, Delaware, United States of America

Salary: $22.61–$37.67 hourly

Company

M&T Bank provides banking and financial services, including global capital markets trust and entity administration for private and institutional clients.

What you will do

• Support Relationship Managers with oversight of client relationships and routine internal business activities.
• Serve as a point of contact for assigned clients, respond to inquiries, and resolve service issues.
• Process account transactions, including cash disbursements, trades, account balances, new accounts, discretionary distributions, and trust terminations.
• Coordinate with internal and external service partners to assess and resolve issues.
• Prepare recommendations and documents that support client strategies and revenue-generating activities.
• Maintain controls, escalate risk-related issues, and support internal and external audit requirements.

Requirements

• At least three years of combined higher education and/or work experience.
• Demonstrated focus on customer service and client satisfaction.
• Strong verbal and written communication skills.
• Ability to work under supervision while supporting client administration and less experienced personnel.
• Analytical, interpersonal, and relationship-building skills.
• Ability to maintain integrity, professionalism, and compliance with corporate policies and regulatory controls.

Nice to have

• Bachelor’s degree in Finance, Business, Economics, or Accounting.
• Progress toward CCTS certification for a corporate trust focus.
• Experience with pertinent software applications and working in a team environment.
• Experience building trusted relationships with clients and administrative support areas.

Culture & Benefits

• Work is performed onsite in Wilmington, Delaware.
• Compensation is market-informed and based on the candidate’s knowledge, skills, and experience.
• Role operates within the company’s risk appetite, internal controls, and regulatory standards.
• Work environment supports belonging and reflects the M&T Bank brand.