Community Lead, Place Ville Marie (Montreal)

Location: Place Ville Marie, Montréal, Quebec, Canada; onsite presence required 5 days per week

Base pay: $65,000 per year, plus incentive compensation

Company

hirify.global provides flexible workspace solutions and supports businesses and members through hospitality-focused workspaces in more than 37 countries.

What you will do

• Lead hospitality and member engagement, anticipate member and guest needs, and provide personalized support.
• Resolve member feedback and complex escalations using NPS data, while implementing proactive service improvements.
• Support community events, professional networking, member connections, and consistent Community desk coverage.
• Own building operations, service requests, move-in and move-out processes, maintenance work orders, and daily space improvements.
• Represent the building in safety and security matters, maintain health and safety standards, and manage controllable operating costs.
• Support revenue growth through prospective-member tours, ancillary service sales, membership upgrades, renewals, and expansions.

Requirements

• Bachelor’s degree or equivalent experience.
• Preferred 3+ years of experience in hospitality, multi-unit retail, or a related field, with a proven record of success.
• Ability to manage multiple priorities in a fast-paced environment and solve problems strategically.
• Strong verbal and written communication skills and the ability to build rapport with diverse stakeholders.
• Experience using data tools such as Qualtrics or CRM platforms such as Salesforce to inform decisions and improve member satisfaction.
• Strong accountability, work ethic, compassion, self-awareness, and an entrepreneurial mindset.

Culture & Benefits

• Full-time employment with comprehensive benefits.
• 20 days of paid time off, approximately 13 paid holidays, and 80 hours of paid sick time per full calendar year.
• 16 weeks of paid parental leave and competitive healthcare benefits.
• 401(k) plan and life and AD&D insurance.
• Collaborative community environment with employee community groups and opportunities to contribute to global projects.