Technical Project Manager (SIP/VoIP)

Location: Fully remote from 25+ countries; GMT +3 working schedule. Potential relocation to Doha, Qatar.

Payment: Monthly payment in US dollars via SWIFT.

Company

Qatar Insurance Company is a GCC insurance provider building a digital ecosystem that combines insurance and non-insurance services through digital platforms.

What you will do

• Lead SIP/VoIP system development and replacement projects from requirements gathering through production launch.
• Align requirements across business stakeholders, IT teams, and external vendors.
• Manage supplier timelines, commitments, SLAs, risks, and escalations.
• Coordinate CRM, infrastructure, and other internal teams during technical integrations.
• Evaluate solutions, organize testing and acceptance, and verify CRM integration scenarios.
• Maintain project documentation and organize knowledge transfer from vendors.

Requirements

• Experience leading technical or integration projects independently.
• Experience working with IT vendors and contractors.
• Strong understanding of telephony and contact center processes.
• Working knowledge of SIP/VoIP, inbound and outbound calls, IVR, routing, dialer campaigns, callbacks, call recording, and reporting.
• Experience with CRM integrations, REST APIs, webhooks, and external services.
• English required for working with international vendors.

Culture & Benefits

• Full-time remote work with a Sunday-to-Thursday schedule and GMT +3 timezone.
• Long-term service agreement with a three-month probation period.
• Monthly USD payments to a bank account via SWIFT.
• Remote work supported across 25+ countries.
• 20 vacation days and 10 sick days according to the Qatar holiday calendar.
• Performance reviews twice a year with potential salary increases.