SRE RunOps Engineer 2 (AWS/Azure)

Location: Onsite in Irving, Texas, United States at 3200 Hackberry Road.

Company

hirify.global operates a large convenience, restaurant, and fuel retail network and develops digital delivery services through the 7NOW platform.

What you will do

• Monitor, troubleshoot, and resolve production incidents across 7NOW platform services.
• Design automation and infrastructure-as-code solutions using scripting languages and cloud tooling.
• Participate in a 24/7 on-call rotation and improve observability, monitoring, SLIs, and SLOs.
• Perform root cause analysis, post-incident reviews, capacity planning, and performance tuning.
• Maintain CI/CD pipelines, runbooks, operational documentation, backup procedures, and disaster recovery testing.
• Optimize AWS or Azure infrastructure costs and collaborate with engineering, product, infrastructure, and security teams.

Requirements

• 4+ years of relevant work experience and a bachelor's degree in computer science, information technology, engineering, or equivalent practical experience.
• Proficiency in Python, Go, Bash, or PowerShell for automation and tooling.
• Experience with AWS or Azure, cloud infrastructure, Terraform, Ansible, or CloudFormation.
• Knowledge of Prometheus, Grafana, Datadog, New Relic, Splunk, CI/CD tools, Linux/Unix, networking, and distributed systems.
• Understanding of SQL and NoSQL databases, containerization, microservices, API design, security, vulnerability remediation, and backup strategies.
• Ability to troubleshoot complex multi-layer issues, document technical processes, and support changing priorities; AWS or Azure certifications are preferred.

Nice to have

• AWS or Azure cloud certification such as Solutions Architect Associate or SysOps Administrator.
• Experience using AI to improve observability, troubleshooting, and production issue resolution.

Culture & Benefits

• 24/7 operational support through an on-call rotation.
• Collaboration with software engineering, product management, infrastructure, and security teams.
• Mentoring, technical documentation, training sessions, and code reviews.
• General benefits information is provided for eligible US and Canada positions.