Product Operations Partner (Procurement)

Location: Hybrid in New York, NY or San Francisco, CA. Relocation expense coverage to NYC or SF may be available if needed.

Salary: $128,000–$180,000 per year, plus equity. Final compensation depends on location and hiring level.

Company

Ramp builds smart financial infrastructure for finance teams, automating payments, risk flagging, spend categorization, procurement, and accounting workflows for more than 70,000 companies.

What you will do

• Own the voice-of-customer loop for Procurement by capturing, analyzing, and prioritizing feedback from CX, Sales, and direct customer channels.
• Partner with Product, Engineering, and Design to turn customer feedback into product requirements and specifications.
• Manage launch operations for Procurement features from Alpha to GA, including AI-native experiences and enablement.
• Ship UX improvements and reduce customer friction directly using AI tools.
• Automate processes and build internal products that help teams ship faster while maintaining quality.
• Build scalable operating systems for release readiness, internal enablement, supportability, and issue escalation.

Requirements

• 3+ years of experience in product operations, product management, or a customer-facing analytical role supporting B2B SaaS.
• Experience using data to size opportunities and analyze adoption, support trends, payment-flow performance, and customer friction.
• Ability to translate qualitative feedback into clear product requirements and operational processes.
• Comfort working in ambiguous, technically complex environments and aligning multiple stakeholders.
• Strong problem-solving, prioritization, and communication skills, with a bias toward shipping and measuring improvements.
• Experience using AI tools such as Claude Code to accelerate work and make product improvements.

Nice to have

• Experience with procurement, intake and approval workflows, spend management, or financial operations.

Culture & Benefits

• Flexible paid time off and home-office equipment ordering.
• Health and wellness stipend, weekly coffee stipend, and budget for intra-office travel.
• Medical, dental, and vision coverage, with additional healthcare and virtual-care programs depending on location.
• 401(k) or regional retirement plans with employer matching.
• Parental leave of up to 16 weeks for birthing and bonding or 8 weeks for bonding only, with additional regional variations.
• In-office meals, snacks, drinks, fertility benefits, pet insurance, and employee assistance programs.

Hiring process

• Referred candidates should contact the person referring them to apply on their behalf.