Regional Support Manager DACH (Medical Devices)

Location: Mörfelden-Walldorf, Germany; regular travel to customer sites and remote offices globally is required.

Company

hirify.global develops scientific instruments and in vitro diagnostic solutions for biopharmaceutical, clinical, and life-science customers worldwide.

What you will do

• Lead and develop regional Field Service staff through coaching, training, feedback, performance reviews, and goal setting.
• Oversee customer-site services including installations, validations, maintenance, emergency repairs, equipment moves, and customer training.
• Manage regional service schedules, travel and expense deployment, and field activity documentation.
• Maintain customer communication, identify issues early, and coordinate escalations with Product Specialists and other stakeholders.
• Track regional service KPIs, productivity, quality, and customer satisfaction, resolving performance issues where needed.

Requirements

• Leadership experience within an established global services organization and experience recruiting, mentoring, and managing teams.
• At least 5 years of service or commercial management experience, a BA/BS degree, or equivalent relevant experience.
• Strong organizational, analytical, technical, problem-solving, decision-making, and interpersonal communication skills.
• Experience with service management tools, KPI tracking, productivity management, and process improvement.
• Experience in regulated industries such as medical devices, biologics, or pharmaceuticals, including ISO 13485 and 21 CFR Part 11 data-compliance requirements.
• Ability to travel by automobile or airplane to customer sites and remote offices globally; ability to lift at least 35 lb and work standing or sitting for prolonged periods.

Culture & Benefits

• Work within a global, collaborative organization focused on customer centricity, ingenuity, accountability, collaboration, and integrity.
• Contribute to products supporting drug development, diagnostics, and patient care.
• Join an organization with more than 70 years of scientific experience and a global workforce of nearly 2,000 employees.
• Compensation is determined based on experience, location, skills, and education.