Automotive Service Advisor / Writer (Automotive)

Location: 130 N Hwy 67, Cedar Hill, Texas, United States

Company

hirify.global provides precision auto repair with transparent service, integrity, modern diagnostic equipment, factory scan tools, technician training, and technical support across more than 300 locations.

What you will do

• Greet customers and deliver a professional, respectful service experience.
• Guide customers through the complete vehicle repair process and keep them informed about repair status.
• Present repair solutions clearly and sell services honestly and effectively.
• Manage store workflow and coordinate customer service activities in a high-volume environment.
• Build long-term customer relationships and ensure satisfaction before customers leave.
• Shuttle customers and assist other employees as needed.

Requirements

• Current driver's license and a driving record acceptable to the insurance carrier.
• Experience in automotive customer service and service sales.
• Proficiency with Windows-based software and automotive store applications.
• High school diploma or GED.
• Ability to stand and walk for most of the workday, occasionally lift and carry objects over 50 lbs., drive manual transmission vehicles, and maintain a brisk work pace.
• Ability to use keyboards, mice, and standard phone handsets regularly.

Nice to have

• ASE certification in service management or equivalent experience.
• Experience with Tekmetric; training is available.
• Supervisory or management experience.
• Associate's or undergraduate degree.

Culture & Benefits

• Full-time schedule with weekends off.
• Customer-focused environment built around honesty, integrity, transparency, and a people-first philosophy.
• Modern facilities with manufacturer-level diagnostic equipment and factory scan tools.
• Consistent technician workload, free training, live technician support, and access to a private Technician Assistance Center.
• Employment is handled by the independently owned and operated local franchisee.