Client Specialist/Onsite

Location: Full-time, on-site position at the client site in Little Rock, Arkansas, USA. The posting header also lists 600 Vine St, Cincinnati, Ohio, USA.

Company

A global materials science and digital identification solutions company operating in more than 50 countries with approximately 35,000 employees.

What you will do

• Serve as the primary day-to-day relationship manager and company representative for a high-revenue assigned client.
• Manage and coordinate print and fulfillment projects, aligning objectives, schedules, and requirements across internal departments.
• Evaluate technical project requirements, data integrity, and workflow processes using database queries.
• Collaborate with IT, Creative, Operations, and Sales teams.
• Investigate, escalate, and resolve client complaints, concerns, and internal workflow issues.
• Negotiate client-specific service-level deviations and determine commitments such as expedited shipping or production overtime.

Requirements

• Bachelor’s degree in business, marketing, or a related field, or an equivalent combination of education and experience.
• 3–5 years of related business or client service experience and/or training.
• Ability to work autonomously with limited supervision and exercise sound judgment, discretion, and diplomacy.
• Technical proficiency in querying databases using SQL or similar tools, with general knowledge of coding languages.
• Strong oral, written, and interpersonal communication skills.
• Proficiency with Excel, PowerPoint, Word, Outlook, Access, ERP, and client-specific software.

Culture & Benefits

• Inclusive healthcare support, including access to LGBTQ+ culturally competent care.
• 401(k) contributions, including an automatic 3% contribution and matching contributions on eligible employee contributions.
• Employer-provided basic life insurance of twice base annual salary, up to $50,000.
• Paid time off with vacation eligibility based on experience and position.
• Inclusive and collaborative culture focused on curiosity, courage, and innovation.

Hiring process

• Video and/or in-person interviews are required for identity verification.
• Final candidates must complete a post-offer background check and drug screening.