Forward Deployed Engineer (AI)

Location: Raleigh, NC or London; meaningful travel to customer sites is expected, concentrated around engagement kickoffs.

Company

hirify.global builds secure document workflows, APIs, SDKs, and AI-powered document solutions used by organizations across multiple industries.

What you will do

• Discover customer business problems and define measurable jobs to be done.
• Build and ship working solutions on customer documents and within customer environments.
• Agree engagement scorecards and deliver the defined customer outcomes.
• Integrate hirify.global Workflow, Document Engine, Document Web Services APIs, web and native SDKs, AI Data Extraction, and customer systems.
• Convert engagement implementations into reusable templates, product components, and self-service capabilities.
• Support sales cycles and share product insights, defects, and reusable patterns with Engineering and Account teams.

Requirements

• Strong production software engineering experience with continued hands-on coding.
• Ability to lead customer discovery conversations and translate business processes into working solutions.
• Fluency in at least one of JavaScript, TypeScript, .NET/C#, Java, Python, or Go.
• Experience with containers, Kubernetes, AWS, Azure or GCP, reverse proxies, load balancing, Postgres, and Redis.
• Production experience with LLMs, including prompt and retrieval design, extraction evaluation, and cost and latency optimization.
• Strong written communication for design documents, scorecards, handover notes, and customer-facing summaries.

Nice to have

• Document technology experience, including PDF internals, OCR, layout-aware extraction, e-signatures, or redaction.
• Experience in regulated industries such as banking, insurance, healthcare, or life sciences.
• Forward deployed, solutions architecture, consulting, agency, or founding-engineer experience.
• Enterprise integration experience with SharePoint, Salesforce, Power Automate, or undocumented internal systems.
• Experience with HIPAA, FedRAMP, FIPS, or government cloud environments.

Culture & Benefits

• Distributed, async-first working environment with minimal meetings and a strong writing culture.
• Technical ownership across customer discovery, proof-of-concept development, and product direction.
• Cross-functional collaboration with Customer Success, Solutions Architecture, Support, Engineering, and Account teams.
• Opportunities for continuous learning, innovation, and meaningful product impact.

Hiring process

• By day 30, shadow two live engagements and ship a small customer-used implementation.
• By day 60, own an engagement from discovery through its agreed scorecard.
• By day 90, move at least one implementation toward inclusion in the product as a template or component.