Workplace Experience Lead, Associate

Location: San Francisco, California; full-time onsite Monday–Friday. The role supports workplace operations for the San Francisco and Los Angeles offices.

Expected annual base salary: $83,000–$135,000, plus discretionary bonuses and potential incentive compensation.

Company

hirify.global is a global alternative asset manager with investment strategies spanning real estate, private equity, credit, infrastructure, life sciences, growth equity, secondaries, and hedge funds.

What you will do

• Lead workplace experience operations across reception, hospitality, pantries, conference rooms, office services, catering, internal events, and facilities management.
• Plan and coordinate meetings, events, visitor services, room bookings, catering, vendors, room setups, and onsite support.
• Manage daily office operations, including walkthroughs, inventory, maintenance, cleanliness, food and beverage areas, and health and safety compliance.
• Develop and improve standard operating procedures, service standards, SLAs, KPIs, reporting, and workplace processes.
• Manage relationships with internal stakeholders, clients, vendors, landlords, building management, and service providers.
• Support workplace projects, office moves, space reconfigurations, technology initiatives, budgets, financial reporting, and cost optimization.

Requirements

• At least 5 years of experience in workplace operations, hospitality, food and beverage, reception services, or related corporate services.
• Exceptional customer service, interpersonal, organizational, multitasking, problem-solving, and communication skills.
• Excellent written and verbal communication skills in both Japanese and English.
• Professional integrity, executive presence, discretion, diplomacy, and the ability to remain calm under pressure.
• Advanced proficiency in Microsoft Office, especially Excel; familiarity with EMS, IWMS tools, Concur, Adobe, BOX, document management platforms, and floorplan software.
• Familiarity with fire safety, emergency preparedness, evacuation planning, incident response, and related compliance procedures.

Culture & Benefits

• High-touch workplace service focused on positive and efficient resolution of employee and client needs.
• Health benefits including medical, dental, vision, and FSA benefits.
• Paid time off, life insurance, and a 401(k) plan.
• Discretionary bonuses and potential equity or other incentive compensation.