Customer Operations Associate (Gaming)

Location: United States; remote

Company

hirify.global operates a real-money gaming super app covering Picks, Social Sportsbook, Social Casino, and Arcade, with Prediction Markets planned for future products.

What you will do

• Resolve customer issues and inquiries through email and chat while delivering timely, empathetic support.
• Capture customer insights and trends to inform product, marketing, and operations improvements.
• Monitor critical site issues and escalate incidents through the appropriate channels.
• Review and approve player deposits and withdrawals, investigate account irregularities, and conduct due diligence checks.
• Handle betting, contest, sports rules, account, billing, and mobile application support inquiries.
• Use internal administration tools to review accounts, identify trends, and resolve issues.

Requirements

• 2+ years of experience in a customer-focused role.
• Strong verbal, written, and interpersonal communication skills, with the ability to listen attentively, show empathy, and build rapport.
• Detail-oriented, data-driven, organized, flexible, and able to multitask and prioritize effectively.
• Experience with payment providers such as PayPal, online banking, and card processing.
• Experience with customer support tools such as Intercom.
• Openness to working nights, weekends, and holidays during high-volume sports schedules.

Nice to have

• Knowledge of online gaming fraud, payments, gaming and sportsbook tools, systems, and reports.
• Passion for sports and a deep understanding of how to engage fans.

Culture & Benefits

• Remote work from the United States.
• Work is split between Customer Operations and Payments based on business needs.
• Equal employment opportunity and an inclusive workplace for people with diverse backgrounds and experiences.