13 часов назад
Manager Customer Services (Business Aviation)
Вакансия из Hirify Global, списка международных tech-компанийДля мэтча и отклика нужен Plus
Мэтч & Сопровод
Для мэтча с этой вакансией нужен Plus
Описание вакансии
Текст:
TL;DR
Manager Customer Services (Business Aviation): Leading customer service operations and shaping the pilot training experience at a simulator-based business aviation training centre with an accent on client relationships, service quality, and employee development. Focus on monitoring survey data, improving customer experience, resolving client issues on site, and driving KPI-based performance improvement.
Location: Vienna (Schwechat), Austria; relocation support to Vienna is available for the successful candidate. Occasional work on public holidays may be required based on customer needs.
Company
develops simulation, training, and mission-readiness solutions, including advanced simulator-based pilot training for business aviation.
What you will do
- Lead and support the Client Service team while ensuring consistently high service levels.
- Build and maintain strong client relationships through proactive engagement, clear communication, and effective complaint resolution.
- Monitor Qualtrics survey results, assign cases, and use feedback to drive customer experience improvements.
- Manage the relationship with ’s travel partner to provide high-quality, good-value travel and accommodation options.
- Develop and track KPIs, drive continuous improvement, and collaborate across teams to exceed business targets.
- Support a positive, high-performing team culture and contribute to wider business priorities.
Requirements
- Experience leading others and influencing outcomes in a complex, multi-disciplined environment.
- Strong communication, negotiation, persuasion, relationship-building, and problem-solving skills.
- Ability to execute plans, drive cultural change, and deliver on commitments.
- Ability to work autonomously and collaboratively while maintaining professionalism and attention to detail.
- Confident use of Microsoft Office, particularly Word, Excel, and PowerPoint.
- Ability to work on site in Vienna, Austria, with occasional public-holiday work based on customer needs.
Culture & Benefits
- Permanent, non-contract, full-time employment.
- Work in a purpose-built 8,000-square-metre business aviation training centre.
- Access to an environment operating advanced Full Flight Simulators, including G550, Global 7500, Global 6000, Challenger 3500, Pilatus PC-24, and Phenom 100/300 devices.
- Relocation support to Vienna is available for the successful candidate.
- Work in a collaborative environment focused on safety, readiness, innovation, and professional growth.
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