10 дней назад
User Research Professional
Вакансия из Hirify Global, списка международных tech-компанийДля мэтча и отклика нужен Plus
Мэтч & Сопровод
Для мэтча с этой вакансией нужен Plus
Описание вакансии
Текст:
TL;DR
User Research Professional (Digital Employee Experience): Planning and delivering qualitative research for the digital products and systems used by BT colleagues with an accent on interviews, usability testing, and evidence-based product decisions. Focus on synthesising behavioural insights, influencing multidisciplinary product teams, and improving user-centred research practices.
Location: Hybrid — three days a week from the London office, with two flexible remote days
Company
is transforming its telecommunications business through digitalisation, AI, cyber, managed services, and modern employee and customer experiences.
What you will do
- Plan and deliver user research across digital products and services used by BT colleagues.
- Select appropriate research methods for product and design questions.
- Conduct user interviews, usability testing, generative research, and evaluative research.
- Analyse and synthesise findings into clear, actionable recommendations.
- Partner with product managers, designers, and engineers to shape priorities and reduce delivery risk.
- Share insights and contribute to the development of user research practices across the Digital organisation.
Requirements
- Professional user research experience forming approximately 60% or more of previous responsibilities.
- Ability to independently plan, conduct, analyse, and communicate user interviews and usability testing.
- Strong understanding of research methods and research rigour.
- Experience using research findings to influence product direction, design, or delivery.
- Ability to collaborate with multidisciplinary product teams and communicate complex findings clearly.
Nice to have
- Experience in B2B and/or B2C environments.
- Knowledge of behavioural science, psychology, or human-centred design.
- Experience with ethnographic research, mental modelling, contextual enquiry, or card sorting.
- Understanding of quantitative data and analytics alongside qualitative research.
- Experience coaching colleagues in research methods and working in agile product teams.
Culture & Benefits
- Multidisciplinary and user-centred product environment using a Build, Measure, Learn approach.
- 10% on-target annual bonus.
- Private GP access, paid carers leave, and enhanced maternity, paternity, and adoption leave.
- Company pension contribution of 10% with a 5% employee contribution.
- Discounts on EE and BT products, holiday purchase scheme, and optional healthcare, dental, and gym benefits.
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