Returns & Claims Associate

Location: Georgia; remote work flexibility is available

Company

hirify.global operates a digital marketplace connecting buyers with manufacturers and providing manufacturers with resources to grow their businesses.

What you will do

• Register, review, validate, and resolve customer and partner claims involving logistics, service quality, billing, products, orders, contracts, and exceptions.
• Coordinate physical and non-physical returns, approvals, status tracking, warehouses, suppliers, and internal teams.
• Act as the main contact for claim-related topics and coordinate with Logistics, Finance, Sales, Legal, Production, partners, and vendors.
• Manage credits, refunds, reimbursements, reconciliations, audits, and accurate records in ERP and related systems.
• Track claim volumes, root causes, resolution times, and outcomes while proposing corrective actions and supporting process automation.
• Provide clear updates on claim status and outcomes, including for sensitive and escalated cases.

Requirements

• Excellent written and spoken English.
• 2–3 or more years of experience in claims management, operations, customer operations, finance operations, or dispute resolution.
• Strong analytical, problem-solving, communication, and documentation skills.
• High attention to detail and a structured working style.
• Ability to manage multiple claim types and priorities in parallel.

Nice to have

• Experience with marketplaces, platforms, or B2B environments.
• Exposure to contracts, SLAs, or policy-driven decision-making.
• Experience with ERP, CRM, or ticketing tools.
• Data literacy and basic reporting skills.

Culture & Benefits

• Remote work flexibility.
• Company-provided laptop and work tools.
• Language learning support.
• Collaborative team environment and professional development opportunities.
• Corporate events and team-building activities.