14 дней назад
Quality Specialist - Customer Care (Automotive)
Вакансия из Hirify Global, списка международных tech-компанийДля мэтча и отклика нужен Plus
Мэтч & Сопровод
Для мэтча с этой вакансией нужен Plus
Описание вакансии
Текст:
TL;DR
Quality Specialist - Customer Care (Automotive): Managing customer complaints and quality processes in an automotive manufacturing environment with an accent on corrective actions, 8D investigations, KPI analysis, and customer satisfaction. Focus on coordinating complex quality topics, verifying complaint investigations, and driving continuous improvement across cross-functional teams.
Location: Sousse, Tunisia
Company
develops modern wiring systems and exclusive vehicle interiors for the automotive industry, with around 60,000 employees worldwide.
What you will do
- Monitor and evaluate internal and external complaint processes, focusing on customer complaints.
- Support and train stakeholders involved in complaint management and quality processes.
- Document and track complaints in quality management systems.
- Analyze complaint data, define KPIs, and prepare quality reports on process effectiveness.
- Drive corrective and preventive actions, identify process deviations, and support continuous improvement.
- Coordinate complex quality topics and customer requirements, including the review of 8D reports and complaint investigations.
Requirements
- Engineering degree or equivalent qualification.
- At least 3 years of experience in quality management.
- Experience with customer complaint handling and problem-solving methodologies.
- Knowledge of quality tools and techniques, including 8D, Ishikawa, and the 7 Quality Tools.
- Strong analytical, problem-solving, communication, and teamwork skills.
- Good command of English is required.
Nice to have
- Additional language skills.
- Experience promoting Health, Safety & Environment standards and culture.
Culture & Benefits
- Work in a dynamic automotive environment.
- Exposure to international quality standards and customer requirements.
- Professional development and continuous learning opportunities.
- Collaborative, quality-driven work culture.
- Permanent full-time employment contract.
Будьте осторожны: если работодатель просит войти в их систему, используя iCloud/Google, прислать код/пароль, запустить код/ПО, не делайте этого - это мошенники. Обязательно жмите "Пожаловаться" или пишите в поддержку. Подробнее в гайде →