Field Operations Support Agent (12 Hours Night Shift)

Location: Hybrid work model with office-first flexibility; supports field operations across the US and requires availability for a 12-hour night shift within a 24/7 operation.

Company

Flix provides technology-driven intercity bus transportation through the Flix and Greyhound network.

What you will do

• Coordinate facilities maintenance and repair requests, including vendor follow-up, scheduling, internal communication, and maintenance-log updates.
• Support OpEx and CapEx facilities projects by maintaining tickets, tracking timelines, communicating with contractors, and escalating risks or delays.
• Maintain records for facilities, security, and operations, including vendor databases, location information, service histories, and compliance documentation.
• Monitor field situations and respond to inbound calls about security, facility, terminal, maintenance, and operational incidents.
• Investigate operational concerns, document customer experience events such as rebookings and ticket reissues, and support disruptions caused by severe weather or network interruptions.
• Support Sales and Agency Management with invoicing, accounting-related administration, process optimization, and compliance activities.

Requirements

• At least one year of experience in facilities coordination, administrative support, call center work, or a related field.
• Strong attention to detail, organization, multitasking, record-keeping, and follow-through skills.
• Proficiency with Microsoft Office Suite, particularly Excel for tracking, reporting, and data organization.
• Fluent English is required.
• Ability to remain composed, make independent decisions, and communicate professionally during time-sensitive situations.
• Availability for non-traditional hours and a 12-hour night shift in a 24/7 operation.

Nice to have

• Experience in transportation, security, emergency response, or a combined facilities and administrative role.
• Experience with project management, CMMS, CRM, or Salesforce platforms.
• Interest in public transportation and the bus market.

Culture & Benefits

• Hybrid, office-first work model with flexibility to balance work and personal life.
• Up to 60 days per year working from another location, depending on the role.
• Travel benefits including 12 free Flix vouchers and 12 discount vouchers for friends and family.
• Confidential counseling, wellbeing courses, and stress-management support for employees and up to four family members.
• Language classes, training courses, expert-led sessions, and a mentoring program.