14 дней назад
Key Account Manager (E-commerce Logistics)
Вакансия из Hirify Global, списка международных tech-компанийДля мэтча и отклика нужен Plus
Мэтч & Сопровод
Для мэтча с этой вакансией нужен Plus
Описание вакансии
Текст:
TL;DR
Key Account Manager (E-commerce Logistics): Managing strategic client relationships and fulfilment performance across a South African e-commerce logistics network with an accent on SLA delivery, operational coordination, claims management, and tailored fulfilment solutions. Focus on analyzing last-mile performance, designing scalable supply chain improvements, and negotiating commercial partnerships with key clients.
Location: Cape Town, South Africa
Company
Takealot Fulfilment Solutions is a Takealot Online division focused on e-commerce logistics, fulfilment technology, and operational excellence across South Africa.
What you will do
- Coordinate with Order Fulfilment, Dispatch, Call Centre, and operational teams to align client expectations with delivery performance.
- Monitor fulfilment performance from dispatch to customer, resolve operational issues, and manage exceptions, claims, queries, and complaints.
- Define daily, weekly, and monthly service measures and report on client experience, SLA performance, satisfaction, and relationship health.
- Act as the primary contact for strategic clients, leading business reviews, escalations, service improvement discussions, and partnership proposals.
- Develop key account plans, identify growth opportunities, and create fulfilment solutions aligned with client needs and commercial strategy.
- Analyze claims and operational data, monitor logistics market trends, and implement scalable process, policy, and workflow improvements.
Requirements
- Degree in Logistics, Operations Management, Supply Chain Management, Engineering, Business, or Commerce.
- 7–10 years of experience in supply chain or logistics, including at least 3 years in an operations management role.
- Experience with branch or franchise networks, senior-level customer management, and strategic logistics partnerships or third-party providers.
- Demonstrated ability to develop and execute account or partnership plans and coordinate across operational and commercial functions.
- Strong communication, influencing, negotiation, leadership, people management, relationship-building, and problem-solving skills.
- Experience with contract and commercial negotiations at executive level, supply chain design, change management, and complex operational environments.
Culture & Benefits
- Purpose-driven work focused on transforming logistics through technology and operational innovation.
- Exposure to advanced systems in a fast-paced e-commerce fulfilment environment.
- Career growth through continuous improvement in an agile workplace.
- Inclusive culture that values individual perspectives and collaboration.
- Equal opportunity workplace with preference for applicants from previously disadvantaged groups and people with disabilities.
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