7 дней назад
Manager, Account Management, SME & Growth, France (Fintech)
Вакансия из Hirify Global, списка международных tech-компанийДля мэтча и отклика нужен Plus
Мэтч & Сопровод
Для мэтча с этой вакансией нужен Plus
Описание вакансии
Текст:
TL;DR
Manager, Account Management, SME & Growth, France (Fintech): Leading and developing a team of four Account Managers while improving retention, adoption, customer health, and expansion across the French customer base with an accent on post-sale operating models, strategic accounts, and cross-functional customer orchestration. Focus on building onboarding and expansion playbooks, improving GRR and NRR, coordinating complex KYC, Risk, Product, and Operations issues, and coaching the team toward stronger commercial judgement.
Location: Paris, France
Company
Airwallex provides an integrated payments and financial platform for global businesses, covering business accounts, payments, spend management, treasury, and embedded finance.
What you will do
- Lead, coach, and develop four Account Managers through 1:1s, account reviews, call coaching, and development plans.
- Own the post-sale operating model across onboarding, adoption, value realization, retention, and expansion for the French customer base.
- Segment portfolios, define account coverage models, and improve customer health, time-to-value, GRR, NRR, satisfaction, and expansion performance.
- Build repeatable playbooks for onboarding, adoption, renewals, customer health, level 2 support, and account expansion.
- Support strategic renewals, upsells, cross-sells, executive conversations, and collaboration with Sales on handovers and opportunities.
- Coordinate complex customer issues with Support, KYC, Risk, Product, and Operations while turning recurring friction into process improvements.
Requirements
- 5+ years of experience in Account Management, Customer Success, Sales, Expansion, or a related B2B commercial role.
- 2+ years of direct people management experience, ideally leading a team of 3–8.
- Proven ownership of retention, renewals, expansion, adoption, customer health, or comparable commercial outcomes.
- Experience with NRR, GRR, churn, expansion, adoption, time-to-value, or customer satisfaction metrics.
- Experience in B2B SaaS, fintech, payments, banking, FX, spend management, ERP, or another complex operational environment.
- Fluent French and professional English are required.
Nice to have
- Experience in payments, fintech, banking, FX, cards, spend management, or financial infrastructure.
- Knowledge of KYC, AML, Risk, Compliance, or regulated customer operations.
- Experience with strategic or multi-entity customers, pre-sales, onboarding design, or solution development.
- Background in Travel, E-commerce, SaaS, Technology, or Professional Services.
Culture & Benefits
- Founder-like ownership, fast decision-making, curiosity, and a focus on measurable customer impact.
- Collaboration with Sales, Onboarding, Support, KYC, Risk, Product, and Operations.
- Work on complex, high-visibility problems within a global financial technology organization.
- Equal opportunity employment with accommodation available for candidates with disabilities or special needs.
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