Account Support Manager (AI/Automation)

Location: Brisbane, California, United States; onsite role

Expected base salary: $70,304 per year, plus eligibility for a bonus.

Company

hirify.global provides global supply chain management, freight forwarding, customs brokerage, warehousing, distribution, and integrated logistics information solutions.

What you will do

• Document customer expectations in SOPs and ensure execution across operational teams.
• Provide customer reporting, visibility tools, KPI updates, shipment tracking, and proactive communication about service irregularities.
• Drive process improvement, maintain SOPs, and identify trends and improvement opportunities through customer business review analysis.
• Manage spot quotes, escalation points, corrective action plans, claims, disputes, billing follow-up, and collections support.
• Design and maintain ad hoc reports while ensuring data is accurate, timely, and complete.
• Support CRM organization updates, EDI resolution, EDE management, new business segment implementation, and escalation of customer risks.

Requirements

• University degree or equivalent business qualifications.
• At least 2 years of preferred operations experience and knowledge of logistics products, services, and operating systems.
• Proficiency in Microsoft Office and CRM software, with strong analytical, problem-solving, communication, and stakeholder management skills.
• Understanding of software development principles, data structures, APIs, integrations, and system architecture.
• Experience with Power Automate, Microsoft Copilot, and M365 technologies.
• Basic understanding of AI, machine learning, LLMs, and prompt engineering, with the ability to troubleshoot technical issues independently.

Culture & Benefits

• Professional, customer-service-oriented environment with opportunities for internal career growth.
• Paid vacation, 10 holidays, flexible days, paid sick time, and paid parental leave.
• 401(k) retirement savings plan with employer match and employee stock purchase plan.
• Medical, prescription drug, dental, vision, HSA, life, and disability insurance.
• Learning and development programs, educational assistance, commuter benefits, dependent care FSA, and employee assistance program.