Operational Service Specialist - EZRA - Fixed Term Contract

Location: Toronto, Canada; hybrid with 3 days in the office

Company

A coaching services company that helps individuals and organizations improve productivity, inclusion, and professional development through accessible coaching programs.

What you will do

• Manage end-to-end registration and launch workflows for open-enrolment and large-scale coaching programs.
• Process orders, forecast registration revenue, review rates and purchase orders, and coordinate accurate invoicing.
• Work cross-functionally with Customer Success, Billing, Configuration, and technical teams to resolve client and participant issues.
• Manage shared inboxes, follow up on incomplete registrations, respond to helpdesk enquiries, and send participant communications.
• Document processes, support data hygiene initiatives, participate in user acceptance testing, and maintain operational systems.
• Support portal access, participant updates, program reporting, certification, client brochures, and engagement nudges.

Requirements

• At least 3 years of experience in a back-office or administrative role.
• Strong attention to detail and the ability to organize multiple concurrent processes.
• Experience working with technical systems and understanding financial processes, purchase orders, and payment methods.
• Ability to follow, document, and continuously improve operational processes.
• Ability to collaborate locally and globally and occasionally flex working hours for client or business deadlines.
• Availability to work in a hybrid arrangement with 3 days in the Toronto office.

Culture & Benefits

• Personal and professional coaching with a dedicated coach.
• Coaching support for friends and family.
• Charity days and a learning budget.
• Weekly wellbeing hour without meetings or emails.
• Regional benefits adapted to location and lifestyle.
• Collaborative and inclusive work environment.