3 дня назад
Support Engineer, SAP Basis
Вакансия из Hirify Global, списка международных tech-компанийДля мэтча и отклика нужен Plus
Мэтч & Сопровод
Для мэтча с этой вакансией нужен Plus
Описание вакансии
Текст:
TL;DR
Support Engineer, SAP Basis (SAP enterprise software support): Providing remote support for mission-critical SAP environments by troubleshooting complex issues, developing fixes, and advising global clients with an accent on SAP Basis administration, SAP HANA, databases, and integrated system landscapes. Focus on diagnosing high-impact incidents, tuning performance, managing upgrades and migrations, and supporting customers in a 24x7x365 environment.
Location: Remote – Brazil
Company
provides third-party support, managed services, and enterprise software solutions for Oracle, SAP, VMware, and other mission-critical technologies.
What you will do
- Research, troubleshoot, and resolve complex customer issues across SAP environments and modules.
- Develop, test, package, and deliver fixes for critical product defects and data issues.
- Provide remote functional support, training, customization guidance, and implementation best practices.
- Advise assigned customer accounts as a technical and functional SAP specialist.
- Use proprietary tools and remote client connectivity in test environments to diagnose and resolve incidents.
- Collaborate with virtual support teams and improve knowledge-sharing methods, diagnostic tools, and support processes.
Requirements
- At least 5 years of relevant SAP experience, particularly with SAP Basis.
- System administration experience with at least two of Linux, Solaris, AIX, HP-UX, or Windows.
- Experience with Oracle, MS-SQL, DB2, Sybase, or SAP HANA databases.
- Expertise in SAP HANA architecture, landscape design, installation, upgrades, performance tuning, and migrations.
- Experience with SLT installation and technical configuration, database sizing and performance, SAP S/4HANA administration, patching, and architecture.
- Fluent English and the ability to work remotely from a home-based office in Brazil.
Nice to have
- SAP certification.
- Experience with the SAP SWPM tool.
- Knowledge of SAP Industry Solutions, Country Specific Solutions, consulting, or global implementations.
- Fluency in an additional language.
Culture & Benefits
- Remote work in a virtual environment with a global customer support organization.
- Participation in a 24x7x365 support operation, including occasional evenings, weekends, holidays, and monitoring outside standard business hours.
- Focus on customer satisfaction, collaboration, continuous learning, and knowledge sharing.
- Compensation, bonuses, and benefits aligned with professional skills and performance.
- Work guided by values centered on company innovation, colleague collaboration, client outcomes, and community impact.
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