Technical Application Specialist (ERP)

Location: Hybrid role in Monterrey, Mexico

Company

Enterprise software provider developing data, AI, and cognitive ERP solutions for businesses and global supply chains.

What you will do

• Diagnose, troubleshoot, repair, test, and document customer application and system issues through phone, email, and chat.
• Resolve client-server software issues involving Microsoft SQL, web servers, credit card payment terminals, network printers, and Android/iOS devices.
• Handle complex cases beyond standard procedures using technical judgment and customer-focused communication.
• Assist with system setup, configuration, customization, extensions, and product integrations.
• Collaborate with customer experience and sales teams, mentor colleagues, and contribute to the knowledge base and FAQs.

Requirements

• Strong problem-solving, troubleshooting, analytical, and technical skills.
• Excellent written and verbal communication with a customer-service orientation.
• Knowledge of software application fundamentals and related business processes.
• Ability to manage multiple priorities and work independently and collaboratively in a fast-paced, high-volume environment.
• Availability for a hybrid role in Monterrey, Mexico.

Nice to have

• 3+ years of experience in technical support or a related field.
• Experience with SaaS or e-commerce environments.
• Experience troubleshooting SQL or ERP systems.
• Adaptability and willingness to learn new technologies and processes.
• Comfort working with performance targets and service-level expectations.

Culture & Benefits

• Health and wellness benefits.
• Mentorship, continuing education, career development, and internal mobility opportunities.
• Free LinkedIn Learning access and a mentoring program.
• Education support programs that vary by geography.
• Inclusive global workplace with work-life balance policies and support for international relocations and permanent residency processes.