Client Support Associate

Location: Budapest, Hungary; locally recruited candidates must be Hungarian nationals or hold a valid Hungarian work visa or permit and reside within commuting distance.

Company

hirify.global is a specialized United Nations agency supporting the transformation of agrifood systems through more efficient, inclusive, resilient, and sustainable operations.

What you will do

• Coordinate second-level and super-user support by distributing and tracking client enquiries and technical issues.
• Investigate complex cases, prepare evidence-based replies, and provide procedural guidance to Contact Centre teams.
• Advise personnel and transaction initiators on procurement, finance, travel, and HR processes in Oracle Global Resource Management System.
• Coach junior General Service staff, deliver training, and maintain support knowledge-base materials.
• Monitor service performance, review Service Level Agreements, and support process outcome tracking.
• Analyze system issues, participate in testing changes, and coordinate user guidelines, documentation, and activity reports.

Requirements

• Secondary school education.
• Five years of relevant administrative support experience, including HR, travel, or finance.
• Working knowledge of English at proficiency level C and intermediate knowledge at level B of at least one other hirify.global official language: Arabic, Chinese, French, Russian, or Spanish.
• Very good knowledge of Microsoft Office, internet tools, office technology, and computerized financial, travel, and HR systems.
• Experience drafting instructions and applying administrative procedures and policies.
• Must be locally eligible to work in Hungary and live within commuting distance of Budapest.

Nice to have

• Experience working across more than one functional area.
• Knowledge of hirify.global's organizational structure.

Culture & Benefits

• Fixed-term staff appointment for two years with the possibility of extension.
• Work in the hirify.global Shared Services Centre in Budapest.
• Competitive compensation and benefits package paid in the local currency.
• Local recruitment conditions apply; international benefits are not payable.
• hirify.global promotes integrity, respect, inclusion, diversity, environmental sustainability, and continuous improvement.

Hiring process

• Submit an online application with required language certificates through the hirify.global recruitment portal.
• Selected candidates undergo reference, background, medical, security, and eligibility checks.
• hirify.global may request language testing and verification of professional, educational, character, and other relevant records.