Senior Account Manager (Technology)

Location: Vilnius, Lithuania; hybrid work with 3 office days and 2 work-from-home days, plus WFA options. Periodic business trips are required when applicable.

Company

Develops web data gathering solutions for businesses worldwide, including Fortune 500 companies.

What you will do

• Own the success of a portfolio of international B2B customers and achieve revenue targets through upsell and cross-sell opportunities.
• Guide customers through product adoption and complex deployments as the voice of the customer.
• Coordinate with technical, support, and legal teams to deliver a seamless customer experience.
• Identify at-risk accounts, manage attrition plans, negotiate agreements, and execute renewals.
• Maintain opportunity pipelines, account statuses, and daily activities in Salesforce.
• Visit clients periodically and contribute to strategic account management and team process improvements.

Requirements

• Extensive experience leading customer engagements for international B2B clients with a record of achieving revenue targets.
• Strong relationship management, problem-solving, ownership, and customer empathy skills.
• Data-driven sales approach with experience using CRM and mailing tools.
• Exceptional written and verbal English communication skills.
• Prior experience in the technology sector and strategic account management.

Culture & Benefits

• Hybrid work with WFA options.
• Internal and external learning resources, guilds, communities, and knowledge sharing.
• Yearly workation, internal events, team-building budget, and extra days off.
• Private health insurance, 24/7 gym access, physical well-being specialists, and psychologist or psychotherapist sessions.
• Latest tools, gadgets, and technology, plus family-related time off and product deals.