Client Services Lead (Tech)

Location: Sydney, Australia; on-site presence in metro Sydney is strongly preferred, while remote candidates across Australia may be considered. Valid Australian working rights are required. Schedule: Monday–Friday, 9am–6pm AET, with occasional additional hours and international travel estimated at twice or more per year.

Company

hirify.global is a global creative company that brings brands, stories, and experiences to life through art, design, and technology, with offices in Los Angeles, New York, Sydney, Amsterdam, and London.

What you will do

• Own day-to-day relationships with enterprise technology clients across multiple concurrent workstreams.
• Translate client business objectives into creative-driven solutions and strategic partnership opportunities.
• Manage feedback, expectations, communication, and alignment between client teams and internal creative and production teams.
• Monitor project scope, timelines, resourcing, financial health, and commercial planning with lead producers.
• Identify opportunities for client retention, renewed business, deeper relationships, and repeat engagements.
• Mentor Client Services Managers and aspiring Associate Producers while supporting Client Services best practices.

Requirements

• Fluent Business English.
• 8–12 years of account management or client success experience in design, animation, creative production, or a related field.
• Strong interpersonal and communication skills for managing senior stakeholders and complex matrixed organizations.
• Excellent organization, attention to detail, prioritization, and problem-solving skills.
• Familiarity with design, 2D animation, 3D animation, motion graphics, and creative production workflows.
• Valid Australian working rights and availability to work on-site in metro Sydney or remotely from Australia.

Nice to have

• Fluent Business Korean and experience managing Korean corporate stakeholders.
• Experience with global enterprise clients, particularly in the technology industry.
• Experience partnering with product marketing, brand, or integrated marketing teams.
• Proficiency with Slack and Figma.
• Understanding of post-production and animation pipelines.

Culture & Benefits

• Four-week freelance trial period followed by an initial three-to-six-month contract, with potential extensions up to 12 months or longer.
• Collaborative, ego-free culture focused on creative ambition and partnership.
• Opportunity to help shape the direction and best practices of an early-stage Client Services team.
• Additional hours are compensated according to applicable local working-rights standards and hirify.global practices.
• International travel for project needs, client meetings, and team collaboration.