9 дней назад
Team Manager (Italian/Spanish)
Вакансия из Hirify Global, списка международных tech-компанийДля мэтча и отклика нужен Plus
Мэтч & Сопровод
Для мэтча с этой вакансией нужен Plus
Описание вакансии
Текст:
TL;DR
Team Manager (Italian/Spanish) (BPO sales): Managing frontline team performance and validating sales in an Alexandria-based customer service program with an accent on coaching, sales quality, compliance, and attendance. Focus on reviewing sales artifacts, resolving performance gaps, conducting agent development, and maintaining accurate weekly sales reporting.
Location: Onsite in Alexandria, Egypt
Company
delivers AI, automation, cloud engineering, advanced analytics, and business process services for global brands.
What you will do
- Manage day-to-day performance across sales, productivity, quality, and attendance.
- Validate agent activities and sales against lead volumes and required documentation.
- Reject invalid or incomplete sales and validate the sales file before the weekly business review.
- Coach frontline agents through one-on-one sessions, contact reviews, and documented feedback.
- Lead pre-shift and post-shift huddles and communicate process or policy updates.
- Manage stakeholder communication, escalations, action plans, reporting, compliance, and employee development.
Requirements
- 1–2 years of team management experience in the BPO industry.
- Italian or Spanish at B1 level is required; B2 is preferred.
- Ability to coach, mentor, and develop frontline agents.
- B2B sales or customer service experience.
- Ability to work onsite in Alexandria.
Culture & Benefits
- Work with global brands on digital transformation and business process programs.
- Exposure to AI, automation, cloud engineering, and advanced analytics solutions.
- Focus on structured performance management, quality oversight, and employee development.
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