9 дней назад
Team Manager (German)
Вакансия из Hirify Global, списка международных tech-компанийДля мэтча и отклика нужен Plus
Мэтч & Сопровод
Для мэтча с этой вакансией нужен Plus
Описание вакансии
Текст:
TL;DR
Team Manager (German/BPO): Managing frontline agent performance and sales validation for a growing customer service program with an accent on coaching, quality control, compliance, and stakeholder communication. Focus on validating sales files, resolving performance gaps, developing agents, and maintaining productivity, quality, and attendance standards onsite in Alexandria.
Location: Onsite in Alexandria, Egypt
Company
A global provider of artificial intelligence, automation, cloud engineering, advanced analytics, digital engineering, and business process services.
What you will do
- Validate agent activities against assigned lead volumes and resolve mismatches.
- Review sales artifacts, approve valid sales, reject incomplete or invalid submissions, and validate the weekly sales file.
- Coach and develop frontline agents through one-on-one sessions, contact reviews, and documented feedback.
- Lead pre-shift and post-shift huddles and communicate process or policy updates.
- Own team performance across sales, productivity, quality, attendance, and compliance.
- Manage stakeholder communication, escalations, action plans, reporting, and employee engagement.
Requirements
- 1–2 years of team management experience in the BPO industry.
- German at B1 level is required; B2 is preferred.
- Ability to coach, mentor, and develop a team of frontline agents.
- B2B sales or customer service experience.
- Ability to work onsite in Alexandria, Egypt.
Culture & Benefits
- Work with global brands on digital transformation and business process programs.
- Operate in an environment focused on AI, automation, cloud engineering, analytics, and digital engineering.
- Employment information is handled confidentially in accordance with EEO guidelines.
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