Senior Executive IT Support Engineer

Location: Based in the San Francisco office 40 hours a week, or as required by business needs. The role also includes occasional onsite, travel, event, and executive residential support, plus shared after-hours coverage.

Base pay: $132,000–$155,000 USD per year, with possible bonus, equity, benefits, and Employee Travel Credits.

Company

Airbnb operates a global platform for stays and experiences, supported by more than 5 million hosts and serving guests in almost every country.

What you will do

• Provide high-touch, end-to-end technology support for executives and Executive Business Partners.
• Troubleshoot endpoints, mobile devices, identity and access, connectivity, collaboration tools, AV, conferencing, and workplace technology.
• Coordinate complex issues across technical teams and maintain ownership through resolution.
• Plan technology readiness for board meetings, leadership events, travel, launches, demonstrations, and other high-visibility moments.
• Identify recurring issues, recommend scalable improvements, and influence technology initiatives and executive support direction.
• Develop standards, runbooks, troubleshooting practices, and knowledge resources while mentoring other engineers.

Requirements

• 8+ years of experience in enterprise IT support, workplace technology, systems support, or a related technical field.
• Meaningful experience supporting executives, senior leaders, or other high-touch and business-critical environments.
• Strong knowledge of enterprise endpoints, mobile devices, endpoint management, identity and access, collaboration platforms, networking fundamentals, and video conferencing or workplace AV.
• Experience solving ambiguous technical or operational problems, leading cross-functional work, and influencing teams without direct management authority.
• Excellent judgment, discretion, communication, and composure in confidential, high-pressure, or high-visibility situations.
• Ability to work from the San Francisco office 40 hours per week and participate in after-hours, onsite, travel, event, or residential support when required.

Nice to have

• Expertise in enterprise AV, video conferencing, live-event technology, or executive meeting environments.
• Experience supporting executive travel, board meetings, major company events, or residential technology environments.
• Experience with automation, scripting, AI-enabled support, or tools that reduce repetitive work.

Culture & Benefits

• Work within AirSupport, partnering with engineering, security, infrastructure, AV, workplace, and other technology teams.
• Opportunity to improve the executive and broader employee technology experience through standards, mentoring, and reusable practices.
• Potential eligibility for bonus, equity, benefits, and Employee Travel Credits.
• Disability-inclusive application and interview accommodations are available.