IT Operations Support Lead (Relocation to Singapore)

Location: Singapore; 5 days in the office per week. Relocation to Singapore is required for the Singapore site lead role. Regional support covers Malaysia, Vietnam, and Indonesia.

Company

Airwallex provides a global payments and financial platform with integrated business accounts, payments, spend management, treasury, and embedded finance solutions.

What you will do

• Own IT operations, reliability, and employee technology experience for the Singapore office as the primary onsite IT contact.
• Provide escalated regional support to offices in Malaysia, Vietnam, and Indonesia, as well as onsite and remote support for employees and contractors.
• Troubleshoot macOS, Windows, hardware, SaaS applications, Wi-Fi, DNS, and office networks.
• Support meeting rooms, all-hands spaces, office technology, onboarding and offboarding, executive support, and VIP support.
• Manage vendors, service providers, procurement, inventory, logistics, and office technology projects.
• Mentor regional IT staff, create documentation in English, and improve processes and workflows using AI and technical automation.

Requirements

• Must relocate to Singapore and work onsite 5 days per week.
• Strong written and verbal English communication skills are required.
• Experience as an IT site lead, site manager, or primary IT owner for a regional or remote office.
• Strong hands-on technical troubleshooting skills across hardware and software, including macOS and Windows.
• Experience administering Google Workspace, Okta, Confluence, JIRA, and Zoom.
• Intermediate networking troubleshooting skills, including Wi-Fi, DNS, and office networks, plus strong documentation, multitasking, and cross-functional coordination abilities.

Nice to have

• People management or technical leadership experience in IT operations.
• Experience in financial services, fintech, or payments.
• Experience working in high-growth multinational technology companies.

Culture & Benefits

• Work with a multinational technology company operating across 27 offices and Southeast Asian locations.
• Collaborate with workplace, people operations, facilities, real estate, information security, vendors, and service providers.
• Operate in a high-growth startup environment with autonomy, ownership, and cross-functional work.
• Support a global employee technology experience through service desk, chat, Zoom, and in-person channels.