12 дней назад
Member Support Representative (Temporary Part-Time)
20 - 68$
Вакансия из Hirify Global, списка международных tech-компанийДля мэтча и отклика нужен Plus
Мэтч & Сопровод
Для мэтча с этой вакансией нужен Plus
Описание вакансии
Текст:
TL;DR
Member Support Representative (Customer Support/Healthcare): Supporting Foodsmart members through inbound inquiries, eligibility checks, dietitian matching, account troubleshooting, and benefits guidance with an accent on empathetic communication, accurate documentation, and protected health information. Focus on resolving complex member issues during live interactions, maintaining high quality-assurance and first-contact-resolution results, and meeting schedule-adherence targets in a fully remote U.S. role.
Location: Remote, United States; availability required from 9 AM–5 PM PST, Monday–Friday.
Salary: $20.68–$24.00 per hour, up to 29 hours per week, plus a $4,000 annual commission plan.
Company
is a U.S. foodcare platform that combines personalized nutrition counseling, digital behavior-change tools, food benefits, meal planning, and food access services.
What you will do
- Serve as the first point of contact for inbound member inquiries and provide empathetic, accurate support.
- Document member interactions, resolutions, and records to support seamless follow-up.
- Use knowledge bases, FAQs, SOPs, and multiple internal systems to resolve questions during live calls.
- Perform eligibility checks, explain benefits and Telenutrition, and match members with dietitians and appointments.
- Troubleshoot platform, account, technology, and incentive-related issues in collaboration with internal teams and external vendors.
- Protect sensitive information while resolving complex problems and meeting quality and productivity goals.
Requirements
- Fully remote work from the United States with availability from 9 AM–5 PM PST, Monday–Friday.
- Strong written and verbal communication skills, with the ability to explain complex information concisely.
- Experience handling PII and PHI, plus a basic understanding of HIPAA.
- Ability to multitask across knowledge bases and systems while remaining engaged on live calls.
- Reliable high-speed internet with approximately 100 Mbps download and 20 Mbps upload, plus a private, secure, quiet workspace.
- Ability to manage deadlines, productivity targets, quality standards, feedback, and changing workflows independently.
Nice to have
- At least one year of successful remote or hybrid call-center experience.
- Availability to work until 8 PM PST when needed.
Culture & Benefits
- Temporary part-time position lasting up to six months and requiring approximately 29 hours per week.
- Time off is provided; the position is not eligible for health insurance benefits.
- Fully remote environment with peer, leadership, and cross-functional collaboration.
- Performance expectations include 90% or higher quality-assurance scores, efficient first-contact resolution, and reliable schedule adherence.
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