Dynamic Server Support

Location: Garden City, Kansas, USA; requires driving to client locations and occasional long-distance or overnight assignments.

Salary: $18.00/hour, plus an additional incentive for each call closed.

Company

hirify.global delivers infrastructure and professional technology services to technology providers, outsourcers, businesses, and consumers.

What you will do

• Provide customer support for assigned desktops, laptops, desk-side systems, ESF equipment, and servers.
• Perform basic, moderately complex, and complex hardware and software troubleshooting and repairs.
• Accept and complete service calls within the required service-level agreements.
• Communicate with clients, answer technical questions, and resolve issues accurately and promptly.
• Document calls, activities, administrative tasks, and real-time reports according to established procedures.
• Manage parts, equipment, assets, and inventory while following safety and client service policies.

Requirements

• Technical school certification or equivalent, typically with 0–2 years of relevant experience.
• Knowledge of relevant hardware and software; required OEM certifications must be maintained as directed.
• Valid driver’s license, reliable transportation, valid vehicle registration, and adequate insurance.
• Ability to drive to client locations, travel long distances, and accept occasional overnight assignments.
• Ability to lift or move computer equipment weighing up to 50 pounds.
• Ability to communicate clearly about technical issues and own a basic repair toolkit.

Nice to have

• Previous customer service experience.

Culture & Benefits

• Part-time employment with an incentive for each closed service call.
• Work follows established customer service, safety, reporting, and client service guidelines.
• Confidential handling of candidate information under EEO guidelines.