Product Specialist and Reliability Engineer III (Mining Equipment)

Location: Hybrid position in Milwaukee, Wisconsin, USA; approximately 15–20% travel required.

Company

hirify.global develops and supplies technologies, equipment, and services for the construction, mining, forklift, industrial, and forestry markets.

What you will do

• Support Tier 4 regional Product Support teams by identifying and analyzing potential product issues through reliability analysis.
• Organize regional issues, assess global trends and impacts, and lead the issue resolution and escalation process.
• Manage product support cases, technical documentation, knowledge base content, procedures, and related processes.
• Collaborate with Subject Matter Experts to create and deploy Field Campaigns, local mitigations, and final countermeasures.
• Provide updates on issue tracker status, research and development, testing, metrics, countermeasures, and deployment schedules.
• Support regional Service Engineering activities during workload backlogs or absences.

Requirements

• Bachelor’s degree in Mechanical Engineering, Electrical Engineering, or a related field.
• At least five years of experience in reliability engineering, quality engineering, mechanical engineering, or a related discipline; equivalent experience may be considered.
• Experience with statistical analysis and reliability analysis methods.
• Ability to read and interpret engineering drawings and solve complex problems analytically.
• Strong written and verbal communication skills, including communication with international company representatives and stakeholders across regions.
• Ability and willingness to travel approximately 15–20%.

Nice to have

• Direct product knowledge and experience with mining equipment.
• Spanish language skills.

Culture & Benefits

• Medical, dental, vision, HSA, and wellness benefits.
• 401(k) and/or employee savings programs.
• Vacation, designated holidays, and employee and family assistance programs.
• Disability benefits and life insurance.
• Employee learning and development programs.
• Diverse and inclusive work environment focused on collaboration, authenticity, and sustainable innovation.