Customer Success / Customer Lifecycle Management Consultant (Digital Dentistry)

Location: Kyiv, Ukraine; the role covers the European market and includes occasional business trips to Western Europe.

Company

Develops 3D scanners and software solutions for dental and hearing professionals, serving customers in more than 130 countries.

What you will do

• Monitor customer behavior and usage data to support long-term value, growth, satisfaction, and retention.
• Proactively engage customers, guide solution adoption, and support software upgrades and ongoing usage.
• Use knowledge of dental clinic and laboratory workflows to tailor customer interactions.
• Educate customers about product benefits, training, and self-service learning resources.
• Record customer interactions accurately in Microsoft Dynamics 365 and share relevant insights with internal stakeholders.
• Identify expansion opportunities and sales leads in collaboration with Sales, Support, Marketing, Product Insights, and Customer Success.

Requirements

• Fluent English and strong communication and collaboration skills.
• Strategic and analytical mindset with confidence in presenting and advising customers.
• Proactive approach, fast learning ability, and openness to feedback.
• Interest in technology, digital solutions, and customer lifecycle management.
• Ability to work from the Kyiv office and cover customers across the European market.

Nice to have

• French, German, Italian, or Spanish language skills.
• Familiarity with clinical workflows in dental clinics and laboratories.

Culture & Benefits

• Work focused on improving dentistry and patient care through digital solutions.
• Professional, friendly, and supportive office environment.
• Ongoing professional growth and development opportunities.
• 24 working days of annual vacation, medical insurance, paid sick leave, and child sick leave.
• Maternity and paternity leave, office breakfasts and lunches, and free employee parking.
• Comfortable office conditions in UNIT.City and occasional business trips to Western Europe.