Online Ordering Onboarding Representative

Location: Office-based in Ohrid or Skopje, North Macedonia

Company

hirify.global provides technology and services that help independent pizzerias manage online ordering and grow their businesses.

What you will do

• Own the go-live process for new and existing shops adopting online ordering.
• Configure hardware and software and deliver customer training and early lifecycle support.
• Build partner confidence, overcome objections, and drive adoption of hirify.global solutions.
• Monitor portfolio health, identify at-risk accounts, and help prevent downgrades and churn.
• Handle partner issues and requests with urgency while building long-term relationships with shop owners and staff.
• Share feedback and recommendations based on partner conversations and requests.

Requirements

• Excellent written and verbal English and Spanish skills required.
• At least 1 year of experience in account management, sales, customer support, or restaurant support.
• Strong communication, selling, and upselling skills.
• Proficiency in Google Docs and Excel.
• Strong listening, prioritization, time-management, persistence, and adaptability skills.
• Ability to manage multiple tasks while balancing speed and thoroughness.

Culture & Benefits

• Fast-paced startup environment with opportunities to learn and grow.
• Monthly bonus available for Spanish speakers.
• Cross-functional collaboration with Sales, Data Entry, Menu, and other shop-facing teams.

Hiring process

• Application review.
• 30-minute recruiter meeting, followed by interviews with the Onboarding Manager and Director of Inside Sales.
• The process is expected to take 2–3 weeks and concludes with an offer.