Manager of Community Support (Resource Planning)

Location: Vilnius or Kaunas, Lithuania. Hybrid work with two recommended office days per week. Remote work is available under the workation policy for up to 90 days per year in the EU, including 21 days globally; non-EU citizens may work worldwide for up to 21 days.

Salary: €3,517–€4,767 gross per month.

Company

hirify.global is a second-hand marketplace with logistics and payment business units serving millions of members across Europe.

What you will do

• Lead resource forecasting and develop scheduling strategies for multiple markets and business lines.
• Improve scheduling efficiency, adherence, and conformance to increase agent productivity and achieve service-level targets.
• Define and implement resource-planning best practices, tools, and performance tracking methods.
• Build and develop a team of Resource Analysts, setting goals and assigning responsibilities based on individual strengths.
• Analyse employee skills, experience, and potential to support effective staffing decisions.
• Collaborate with internal and external partners on improvement plans, automation, and operational solutions.

Requirements

• Strong background in data analytics, including identifying trends and root causes.
• Experience in workforce management, real-time management, analytics, or a related field.
• Leadership experience or a proven progression toward a leadership role.
• Strong influencing, negotiating, communication, collaboration, and project-management skills.
• Ability to drive process and tool improvements, including automation.
• Proficiency with Microsoft Excel and analytical tools such as Looker, SQL, BigQuery, Claude, and Google Workspace.

Culture & Benefits

• Two-year fixed-term contract covering maternity leave.
• 25 working days of holiday, private health insurance, pension contributions, and an employee assistance programme.
• Home-office equipment and a budget of up to €540 for workplace furniture.
• Annual learning budget starting at €3,000, plus up to 10 development days over two years.
• Share options, a monthly hirify.global shopping budget, and regular team-building events.
• Office-specific benefits include a gym and meals in Vilnius and lunch allowances in Kaunas.