Premier Customer Care Representative | 12-month FTC

Location: Onsite at 201 Coward Street, Mascot, NSW 2020, Australia

Company

hirify.global is a global express transportation company providing delivery and business solutions across more than 220 countries and territories.

What you will do

• Provide customer service to Premier clients by phone and through online channels.
• Address inquiries and resolve customer issues promptly and effectively.
• Build and maintain strong relationships with Premier customers to foster loyalty and exceed expectations.
• Communicate and collaborate with internal and external stakeholders to resolve customer concerns.
• Partner with management to develop and implement customer satisfaction and retention strategies.

Requirements

• Secondary education or equivalent.
• At least two years of relevant customer service and customer interaction experience.
• Associate-level applicants may be considered without prior experience.
• Senior-level applicants must have at least three years of relevant customer service and customer interaction experience.
• Must work onsite in Mascot, New South Wales, Australia.

Culture & Benefits

• 12-month fixed-term employment contract.
• People-first culture focused on service quality and employee development.
• Inclusive and equal-opportunity workplace.
• Opportunities for growth and contribution within a global transportation network.