Employee Solutions Representative Associate (Payroll & HR)

Location: Onsite in Cuauhtemoc, Mexico City, Mexico

Company

hirify.global provides transportation, logistics, and employee support services.

What you will do

• Provide Tier 1 support to employees through multiple customer service channels.
• Respond to payroll and HR inquiries using call scripts and standard operating procedures.
• Escalate complex cases to the appropriate business area.
• Maintain accurate records of customer interactions and transactions.
• Coordinate with employees, payroll, HR, and other departments to ensure accurate and timely resolution.
• Follow service-level agreements, company policies, laws, and regulations.

Requirements

• High school diploma or equivalent; some bachelor's-level education is preferred.
• 0–1 year of experience in customer service, back-office information systems support, payroll, or human resources.
• Fluency in the local language and English is required; English proficiency is assessed through the TOEIC exam.
• Strong verbal and written communication skills.
• Ability to adapt to change and work with multiple software applications simultaneously.
• Ability to process payroll inquiries accurately in a high-volume service environment and resolve problems promptly.

Culture & Benefits

• Regular full-time employment with 48 scheduled hours per week.
• Work is performed onsite in the Employee Solutions Contact Center.
• The role supports a US-focused employee service operation.

Hiring process

• Submit one PDF through Workday containing an updated resume/CV, cover letter, and current TOEIC scores.
• The internal bulletin is valid from September 17 to 23, 2026.