Senior Patient Access Specialist (Healthcare)

Location: Midlothian, Virginia, United States; candidates must reside in and be authorized to work within the United States.

Salary: $18.65–$19.90 per hour, based on experience.

Company

hirify.global provides technology-enabled revenue cycle management and point solutions for hospitals, health systems, and affiliated physician groups.

What you will do

• Perform patient registration and admitting activities, including assigning medical record numbers, collecting demographic and insurance information, processing physician orders, and explaining patient forms.
• Verify insurance eligibility and benefits, select insurance plan codes, pre-register accounts, and support accurate billing and clean-claim processes.
• Screen medical necessity using ABN software and distribute, document, and explain Medicare and other required forms.
• Collect point-of-service payments, manage past-due balances and payment plans, and meet assigned collection goals.
• Audit accounts, correct discrepancies, maintain reporting data, and provide quality and compliance support across departments and facilities.
• Develop training materials, educate staff, create department schedules, and provide on-call and after-hours support.

Requirements

• 1–3 years of relevant experience.
• Associate degree or equivalent experience.
• Understanding of revenue cycle activities, including admissions, billing, payments, and denials.
• Knowledge of patient insurance processes, authorizations, benefits verification, health insurance requirements, medical terminology, or CPT and procedure codes.
• Must reside in and be authorized to work within the United States.
• Ability to provide compassionate customer service, meet regulatory requirements, and support on-call coverage.

Nice to have

• Openness to innovation and using AI to improve processes and patient and client experiences.

Culture & Benefits

• Comprehensive healthcare, time off, retirement, and well-being benefits.
• Paid professional certifications and tuition reimbursement.
• Career advancement and professional development opportunities.
• Quarterly and annual incentive programs.
• Culture focused on collaboration, growth, innovation, work-life flexibility, and purpose.