CPS Account Program Manager (Public Sector)

Location: Remote, United States; candidates must be U.S. citizens residing on U.S. soil and hold or be eligible for a U.S. government security clearance.

Salary: $104,000–$130,000 per year base salary; no additional commission-based compensation.

Company

Enterprise software and SaaS provider delivering data management solutions for public-sector and federal government customers.

What you will do

• Serve as the primary relationship manager for assigned U.S. federal accounts, including civilian, Department of Defense, and intelligence community customers.
• Coordinate Support, Services, Customer Engineering, Product, Sales, and Engineering teams across implementations, deployments, upgrades, and ongoing operations.
• Lead project planning, scope management, risk and dependency tracking, acceptance milestones, status reporting, and customer success plans.
• Assess account health using adoption, usage, sentiment, support volume, executive engagement, and compliance indicators.
• Prevent and manage escalations, coordinate cross-functional resolution, and provide customer feedback to Product Management.
• Align customer mission objectives and technical needs with product capabilities, best practices, and opportunities for adoption, renewal, and expansion.

Requirements

• 5+ years of experience in a technical customer-facing role such as Technical Account Manager, Solutions Engineer, or Systems Engineer.
• Experience supporting U.S. federal government customers and knowledge of government hierarchy and operations.
• Strong understanding of enterprise software, SaaS, cloud-based solutions, data management, and enterprise deployments.
• Experience in regulated or high-security environments and familiarity with FedRAMP and NIST 800-53.
• Experience with AWS, Azure, or GCP, especially GovCloud or an equivalent environment, and with system integrators.
• Active or eligible U.S. government security clearance and U.S. citizenship with residence on U.S. soil required.

Culture & Benefits

• Remote work arrangement within the United States.
• Competitive health coverage and flexible time off.
• Flex Fund monthly stipend.
• Pension or 401(k) plans and bonus potential.
• Equity for eligible roles and flexible benefits supporting different life circumstances.
• Inclusive workplace focused on belonging, diversity, equity, and inclusion.

Hiring process

• Success expectations are structured around 30-, 60-, and 90-day milestones.
• Initial milestones include understanding customer objectives, identifying risks and blockers, developing success and remediation plans, and leading account meetings.