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9 дней назад

End User Services Lead, Operations and Automation

Формат работы
onsite
Тип работы
fulltime
Грейд
senior/lead
Английский
c1
Страна
Sweden/Finland
Вакансия из списка Hirify.GlobalВакансия из Hirify Global, списка международных tech-компаний
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Описание вакансии

Текст:
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TL;DR
End User Services Lead, Operations and Automation (Microsoft Identity/IT Automation): Leading End User Services operations and building repeatable, automated systems for access provisioning, service delivery, endpoint management, and ticket reduction with an accent on Entra, SSO, SCIM, Microsoft 365, Intune, Jira Service Management, and AI collaboration. Focus on designing self-service access workflows, automating repetitive support work, defining service KPIs and SLAs, and supporting a 13-person operational team.

Location: Helsinki, Finland or Stockholm, Sweden. Candidates must be based in Finland or Sweden and hold a valid work permit.

Company

hirify.global is a rapidly growing software company that provides supply chain planning solutions for retailers and manufacturers worldwide.

What you will do

  • Lead End User Services across IT Technical Operations, IT Asset Management, and Workplace services for a 13-person team.
  • Document and automate repetitive operational work to create repeatable, reliable systems.
  • Automate access and provisioning through Microsoft Entra, SSO, and SCIM, and expand the RELEX Access Portal for self-service requests.
  • Reduce frontline ticket volume by partnering with the AI agent layer and AI & Automation team.
  • Support Microsoft 365, Intune, endpoint management, Jira, and Jira Service Management.
  • Own the End User Services service catalogue, including service KPIs and SLAs.

Requirements

  • Senior hands-on IT engineering experience with strong expertise in Microsoft identity, Entra, SSO, SCIM provisioning, and endpoint administration.
  • Experience configuring and operating Jira Service Management for a service desk.
  • Practical automation experience with n8n, scripting, and Jira automation.
  • Ability to lead across a broad technical scope in a fast-moving and ambiguous environment.
  • Fluent written and spoken English.
  • Based in Finland or Sweden with a valid work permit.

Nice to have

  • Experience partnering closely with an AI or automation team.
  • Experience in a smaller or mid-sized company where solutions had to be created from the ground up.
  • Experience working with international teams, along with strong communication and organizational skills.

Culture & Benefits

  • International career and learning opportunities in a rapidly growing software company.
  • Flexibility in how and where work is performed.
  • Practical benefits supporting work, family, wellness, and everyday life.
  • Annual leave, two paid volunteering days per year, and a diverse, inclusive, and supportive culture.
  • Ownership, autonomy, and flat hierarchies.
  • Work focused on reducing waste and improving sustainability across customer supply chains.

Hiring process

  • Submit a CV, cover letter, and salary expectations through the application form.
  • Applications are not processed by email.

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