Lead Agent - Customer Service & Reporting Specialist (Logistics)

Location: Ho Chi Minh City, Vietnam; onsite role.

Company

hirify.global is a Fortune 500 global logistics company headquartered in Seattle, with more than 20,000 employees and over 335 locations worldwide.

What you will do

• Support monthly and quarterly business reviews, customer strategic initiatives, operational meetings, and customer visits.
• Coordinate with internal operations teams and customers to maintain service expectations and improve customer experience.
• Prepare operational reports and dashboards for customers and internal management.
• Validate reporting data, analyze trends, identify issues, and provide recommendations.
• Monitor shipment execution, carrier coordination, equipment availability, port congestion, vendor delays, and other operational risks.
• Support operational huddles and coordinate issue resolution affecting customer purchase orders.

Requirements

• University degree in Logistics, Supply Chain, Business Administration, or a related field.
• 3–5 years of experience in logistics, ocean operations, or supply chain management.
• Strong analytical, reporting, communication, coordination, and stakeholder management skills.
• Experience with Excel, Power BI, or similar reporting tools.
• Ability to manage multiple priorities in a fast-paced environment.
• Knowledge of international logistics operations.

Nice to have

• Experience handling key accounts or working with US retailers.

Culture & Benefits

• Full-time employment with a structured, fast-paced working environment.
• Training centers and personnel development programs.
• Annual leave, medical coverage, accident insurance, and social, health, and unemployment insurance.
• 13th-month salary and performance bonus; compensation is negotiable based on experience.
• Mobile phone allowance, company car, and Grab account.
• Opportunities for internal promotion and long-term career development.