Quality Complant Handling Specialist

Company

hirify.global is a global specialty materials manufacturer producing engineered components and solutions for filtration, healthcare, packaging, and other applications.

What you will do

• Review incoming customer complaints and obtain the information required for investigation.
• Conduct complaint reviews, root-cause analysis, product testing, and analysis of quality data and process settings.
• Partner with cross-functional teams and business stakeholders to define and implement corrective actions.
• Monitor corrective action progress and ensure complaints are resolved within expected timeframes.
• Route claims for approval, communicate complaint outcomes, track trends, escalate critical issues, and report metrics to leadership.

Requirements

• High school diploma or equivalent work experience.
• 2–3 years of experience in customer service or a quality/regulatory environment.
• Excellent verbal and written communication, emotional intelligence, patience, and strong interpersonal skills.
• Proficiency in Excel, Outlook, and Word, with strong quantitative and analytical abilities.
• Detail-oriented, self-directed, and familiar with ISO and applicable regulatory requirements.

Nice to have

• Knowledge of Syteline or LN Infor.

Culture & Benefits

• Medical, dental, and vision insurance, including CDHP, PPO, and EPO options.
• Company-paid basic life insurance and voluntary supplemental life coverage.
• Paid vacation and personal time off.
• 401(k) savings plan with company match.
• Employee assistance, wellness, work-life support, career development, and educational assistance.
• Starting pay: $29.00 per hour.