Product Manager (ServiceNow)

Location: Dublin, Ireland; Chennai, India; or Manila, Philippines. Remote or office-based; ideally hybrid from the Dublin office.

Company

Healthcare intelligence and clinical research organization supporting innovation and operational excellence in clinical development.

What you will do

• Develop the ServiceNow product vision, strategy, and multi-year roadmap.
• Align platform capabilities with business priorities and manage demand, prioritization, and release planning.
• Lead stakeholder workshops, requirements gathering, roadmap communication, and cross-functional alignment.
• Establish platform governance covering architecture, security, compliance, data management, and standardization.
• Oversee platform performance, availability, service levels, incidents, changes, releases, vendors, and partners.
• Manage budgets, licensing and support costs, investment cases, automation opportunities, adoption, and customer satisfaction.

Requirements

• At least 3 years of Product Management or Platform Ownership experience in an internal enterprise SaaS environment.
• Strong understanding of the ServiceNow ecosystem.
• Ability to balance stakeholder needs with platform health and best practices, including diplomatically declining unsuitable requests.
• ServiceNow Certified System Administrator or Certified Application Specialist certification is highly preferred.
• ITIL v4 certification is an advantage.
• Ability to work remotely or from an office in Dublin, Chennai, or Manila.

Culture & Benefits

• Inclusive workplace focused on diversity, belonging, and equal opportunity.
• Competitive country-specific benefits and flexible work-life balance support.
• Annual leave, health insurance, retirement planning, life assurance, and family support benefits.
• Global Employee Assistance Programme with 24-hour access to wellbeing professionals.
• Optional benefits may include childcare vouchers, bike purchase schemes, gym memberships, travel passes, and health assessments.