2 дня назад
Senior Group Manager - Operations (Insurance)
Вакансия из Hirify Global, списка международных tech-компанийДля мэтча и отклика нужен Plus
Мэтч & Сопровод
Для мэтча с этой вакансией нужен Plus
Описание вакансии
Текст:
TL;DR
Senior Group Manager - Operations (Insurance): Leading a large-scale insurance policy administration and customer servicing business across the end-to-end policy lifecycle with an accent on operational excellence, financial performance, risk controls, client outcomes, and people leadership. Focus on optimizing policy operations, managing P&L and profitability, leading transformation programs, strengthening executive stakeholder relationships, and building a sustainable leadership pipeline.
Location: Muntinlupa, Philippines
Company
, part of Capgemini, provides AI-powered intelligent operations and transformation services across multiple industries, including insurance, banking, healthcare, logistics, and travel.
What you will do
- Lead a complex insurance policy administration and customer servicing business across the full policy lifecycle.
- Own SLA and KPI delivery, quality, productivity, customer experience, capacity, efficiency, and financial outcomes.
- Manage revenue, margins, operating costs, staffing, utilization, forecasting, profitability, and other business performance indicators.
- Drive process optimization, standardization, automation, continuous improvement, transitions, transformation programs, and technology initiatives.
- Maintain operational risk, controls, governance, regulatory compliance, and performance management mechanisms.
- Lead executive client governance, stakeholder relationships, escalations, leadership development, coaching, mentoring, and succession planning.
Requirements
- At least 5 years of experience in a comparable senior operations leadership role, such as Senior Group Manager, Director, AVP, or equivalent.
- Experience leading large-scale, complex operations with multiple leadership layers.
- Strong experience in insurance operations, preferably policy administration, customer servicing, Property & Casualty, Property & Liability, policy processing, renewals, terminations, endorsements, or exceptions.
- Strong understanding of P&L management, budgeting, forecasting, revenue, margin, cost, productivity, and profitability.
- Demonstrated capability in operational excellence, transformation, stakeholder management, communication, influencing, change leadership, and problem-solving.
- Experience developing leaders through coaching, mentoring, talent development, and succession planning.
Culture & Benefits
- Leadership culture focused on accountability, collaboration, recognition, engagement, and continuous learning.
- Opportunity to shape business culture, strengthen client partnerships, and create sustainable performance.
- Cross-functional collaboration with Operations, HR, Quality, Training, Workforce Management, Finance, Technology, and Transformation teams.
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