Customer Loyalty Member (Banking Operations)

Location: Bucharest, Romania — Dacia One

Company

hirify.global supports international banking operations through a dynamic Client Services organization.

What you will do

• Resolve operational challenges and respond to requests from international corporate clients.
• Manage account administration, client documentation, correspondence, confirmations, and signature verification.
• Open, close, block, unblock, and configure client accounts, including automatic balance transfers and interest postings.
• Investigate payment issues, operational errors, account corrections, and processing delays.
• Process documentary products such as guarantees and amendments, and send payment confirmations through SWIFT.
• Participate in Agile events, local and international projects, testing activities, and documentation of test results.

Requirements

• Bachelor’s degree, or completed high school with an economic profile and relevant banking operations or accounting experience.
• At least one year of operational banking experience, preferably in a client-facing role using phone, email, and chat.
• Training in customer service and banking operations, plus knowledge of banking legislation and related regulations.
• Proficiency in MS Office and strong written and verbal communication skills.
• English at B2/C1 level is required.
• Accuracy, organization, resilience, client orientation, collaboration, and the ability to work effectively in a fast-changing environment.

Culture & Benefits

• Work in an international and continuously expanding Client Services team.
• Active use of Agile methodologies, including daily stand-ups and retrospectives.
• Exposure to local and global banking projects and collaboration with multiple departments.
• Opportunities to participate in internal and client-facing testing activities.