Ticketing Supervisor

Location: Denver, CO, United States; on-site ticketing and box office operations are required for City of Denver-owned venues.

Salary: $57,000–$65,000 per year, plus eligibility for a bonus under the current bonus plan.

Company

hirify.global provides ticketing products and services for venues, sports teams, event organizers, promoters, and live entertainment events.

What you will do

• Configure events and promotions in the hirify.global ticketing system for City of Denver venues.
• Track event configurations, schedules, cash deposits, and promoter interactions.
• Work with promoters to understand event requirements and resolve reservation and ticketing issues.
• Supervise staff, create weekly schedules, and maintain service quality during event operations.
• Keep staff informed about system and event updates and manage customer requests professionally.
• Troubleshoot technical support issues, maintain product expertise, and promote initiatives such as Resale and hirify.global Premium.

Requirements

• At least 2 years of live event ticketing and event programming experience.
• Strong customer service, communication, problem-solving, and decision-making skills.
• Experience planning, delivering, and supporting ticketing and reservation services.
• Digital literacy with ticketing, reservation, and related software; working knowledge of business intelligence.
• Demonstrated ability to lead and supervise a team, collaborate with staff and promoters, and stay organized and detail-oriented.
• BA/BS degree in business or a related field.

Nice to have

• Box office management experience.
• Experience adapting to evolving industry practices and technology.

Culture & Benefits

• Full-time benefits include medical, dental, and vision insurance, paid holidays, vacation and sick time, life insurance, parental leave, and a 401(k) plan with a current 3% employer match.
• Flexible spending and health savings account options and wellness offerings are available from the first day of employment.
• Training, education reimbursement, employee resource groups, and volunteer opportunities support professional development and community engagement.
• hirify.global promotes a diverse, inclusive, and authentic workplace.
• Work visa sponsorship is not available for this position.