Business Operations Senior Specialist (Data Analytics)

Location: Belgrade, Serbia — hybrid

Company

hirify.global is a global financial access technology company that improves branch operations, self-service availability, and operational efficiency for financial institutions and retailers.

What you will do

• Lead strategic initiatives that improve customer success, software support, product adoption, and business operations.
• Design, build, and maintain dashboards, scorecards, operational metrics, and reporting solutions using business intelligence platforms.
• Analyze complex datasets to identify trends and provide actionable recommendations for business and leadership decisions.
• Establish best practices for data analysis, reporting, documentation, governance, and operational processes.
• Drive improvements in efficiency, quality, cost savings, data consistency, and overall business performance.
• Partner with stakeholders and senior leaders, troubleshoot operational issues, document requirements, and mentor less experienced colleagues.

Requirements

• Bachelor’s degree in business, data analytics, information systems, economics, computer science, or a related field, or equivalent practical experience.
• 5+ years of related experience in business operations, data analysis, reporting, process improvement, or a similar analytical operations role.
• Experience creating dashboards, reports, scorecards, and operational metrics with Power BI, Tableau, or similar business intelligence tools.
• Advanced analytical skills and experience translating complex data into actionable recommendations.
• Proficiency with SQL, database management concepts, data transformation methods, or similar analytical systems.
• Strong communication, problem-solving, prioritization, stakeholder management, and cross-functional collaboration skills.

Nice to have

• Master’s degree in a related discipline.
• Experience in customer success, software support, fintech, banking, payments, or SaaS.
• Experience with Microsoft Fabric, Azure, Databricks, SQL Server, Snowflake, Python, or modern ETL platforms.
• Experience with ITSM, data governance, data quality, scalable analytics adoption, or relevant professional certifications.
• Experience using Microsoft Copilot, Power BI Copilot, or Fabric Copilot for reporting, documentation, or analysis.

Culture & Benefits

• Hybrid work environment in Belgrade.
• Private health insurance and life, accident, and disability insurance.
• Wellbeing resources and a baby bonus.
• Employee referral bonus program and partner discounts.
• Opportunities for internal career development and advancement.